During the last 25 years, there has been debate about the value of corporate social responsibility (CSR), particularly as it relates to the rise of “ethical consumers.” These are shoppers who base ...

Leadership is not just for leaders anymore. Top companies are beginning to understand that sustaining peak performance requires a firm-wide commitment to developing leaders that is tightly aligned to ...

Four Signs That Your Critical Few Behaviors Are Working To sustain a true competitive edge, your culture should accelerate business performance. This is the ultimate goal of the critical few. Four ...

Imagine two call centers. In the first, you see smiles and concentrating faces, and overhear heartfelt efforts to help. There is a tangible buzz of hard work but also a feeling of energy and ...

Few organizations have escaped the need for major change in the past decade, as new technologies and global crises have reshaped entire industries. However, the fact that change has become more ...

This presents most senior executives with an unfamiliar challenge. In major transformations of large enterprises, they and their advisors conventionally focus their attention on devising the best ...

A version of this article appeared in the Spring 2019 issue of strategy+business. Leaders today are well aware that their organization’s culture is an asset that must be managed with purpose and care.

The Capital One Financial Corporation, which since its founding in 1994 has grown into a $16 billion consumer finance powerhouse, demonstrates all three elements of strategizing dynamically. It has a ...

A few years ago, leaders at the Gates Foundation reached out to see if I could help them improve their culture. They already had a strong culture of performance: They hired world-class scientists and ...

Generosity has played a fundamental role in the survival of many species, including our own. Research shows that humans are hardwired to be generous —the benefits of collaboration outweigh those of ...

A version of this article appeared in the Autumn 2017 issue of strategy+business. A growing number of companies have embraced the need for strong digital leaders. Our 2016 study of chief digital ...

It has become commonplace to argue that the combination of the September 11, 2001, terrorist attacks in the United States and the conflict in Iraq has forced business strategists to make geopolitical ...