Sentiment Analysis is a branch of Natural Language Processing (NLP) that involves determining the emotional tone or opinion expressed in a piece of text. It is commonly used to analyze social media ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...