She grabbed her phone and opened the language learning app right away. I smiled and did the same. We scootched our chairs together and each completed a lesson to meet our daily minimum requirement.

Speaking another language to accommodate non-English speaking customers/patients is great but alienating co-workers by not speaking English at work in an English speaking country is wrong, IMHO.

Do all human beings think in a similar way—regardless of the language they use to convey their thoughts? Or, does your language affect the way you think?

But when physicians don’t speak the same language as their patients, communication challenges can worsen the situation.

We speak the same words, but they often lead to just-miss communications. For instance, we were once working with a very large sales force to investigate their call planning practices.